Return &
Refund Policy
Refund Policy
We hope you are happy with what you ordered! But in case you are not 100% satisfied, you can contact us to see what we can do for you.
14-Day Warranty
Opticalweseeyou.com offers a 48 ours warranty (from the day of receiving the products), covering clear defects in material and workmanship. This warranty does not cover damage caused by accidents, negligence, or improper care.
Order Modification/Cancellation
If you want to modify/cancel your order, please contact our opticalweseeyou.com Customer Service Team. For changing the shipping address(except the country)/billing address or merging the orders together to ship out, we could help to update before shipment. Otherwise, the modification before the shipment cannot be made directly, you could contact opticalweseeyou.com Customer Service Team to cancel the order and place the order again.
Besides, for any requests for modification/cancellation, if the items have been under the processing stage, please refer to the chart below to check the additional charges as the processing fee.
| Before Shipment but Being Processed |
After Shipment | |
|---|---|---|
| Glasses with Prescription/Paid Lenses |
10% of order amount |
30% of order amount |